FAQ

1. Are you a cruelty free company?

Yes, we are 100% vegan and cruelty free.

2. How many times can you reuse a pair of false eyelashes?

Our lashes can be used up to 20 times! Longevity of the lash will depend on care which include wear and tear, how much lash glue is used, how they are stored between use, removal, etc. You can learn more about best practice regarding care of your lashes in our Use & Care section.

3. Can I apply mascara to your lashes?

Adding mascara to your synthetic lashes is optional, we do not recommend adding mascara to your lashes as it will extend the life of the lash.  However, it is okay to apply mascara on your own lashes prior to applying your lashes.

4. What is your Refund and Exchange Policy?

We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of purchase. If you wish to return your order, please email us at hello@rougeandrogue.com with the subject line ‘Order Return’ and indicate your order # in the content of the message. Please note that lashes are handmade and may vary slightly. A minor variation does not constitute as a defective lash.

For exchanges, please proceed as if it were a refund (see above) and place a new order on our shop page. Please note that you are responsible for all shipping costs of returned items. We also strongly recommend that you obtain a tracking number from your courier, as Rouge And Rogue is not responsible for any lost packages in transit.

For both refunds and exchanges, it is absolutely necessary that you email us first.

5. Do you ship internationally?

Yes we do! We believe in spreading a little magic all over the world and that includes your little section of the Universe! 🙂

6. What is your Shipping Policy?

Currently, all domestic order ship at a flat rate of $5, with complimentary shipping on orders over $50. International orders ship at a flat rate of $15 with complimentary shipping on orders over $100! Customs fees may apply to international orders depending on your country’s postal service. We have no control over these additional fees.

7. How long will it take for me to receive my lashes?

Shipping location will determine how long it takes to receive your lashes. Within the U.S, lashes typically will arrive within 3-5 business days, Canada 5-10 business days, and internationally, anywhere from 10-20 business days.

8. Do you offer a professional MUA discount?

At this time, we do not.