- We ship both in the USA and Internationally.
- All orders are processed within 24 hours (1 business day) of receiving them. Orders placed on a weekend or holiday will be processed the next business day.
- Currently, all domestic order ship at a flat rate of $5, with complimentary shipping on orders over $50. International orders ship at a flat rate of $15, with complimentary shipping on orders over $100. Customs fees may apply to international orders depending on your country’s postal service. We have no control over these additional fees.
- Shipping location will determine how long it takes to receive your lashes.
- HERE (United States), 3-5 business days.
- THERE (Canada), 5-10 business days
- EVERYWHERE ELSE (International), 10-20 business days.
- We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of purchase. If you wish to return your order, please email us at firstname.lastname@example.org with the subject line ‘Order Return’ and indicate your order # in the content of the message. Please note that lashes are handmade and may vary slightly. A minor variation does not constitute as a defective lash.
- For exchanges, please proceed as if it were a refund (see above) and place a new order on our shop page. Please note that you are responsible for all shipping costs of returned items. We also strongly recommend that you obtain a tracking number from your courier, as Rouge And Rogue is not responsible for any lost packages in transit.
- For both refunds and exchanges, it is absolutely necessary that you email us first.